Phoenix Necklace

You can return your products within fourteen (14) days after you receive your order and request a full refund. To return the products, you must contact us through info@foenjewelry.com with your name, surname, contact information, address and reason for return.

You must return the product within ten (10) days at the latest after submitting your request. Once the product is received by FOEN, it will be reviewed for eligibility for return. To be eligible for a full refund please make sure to return your product with the invoice, box, packaging, certificate and standard accessories of the product, as well as the by-products gifted with the order, if any, in the original form delivered to you, unused and without any damages. Otherwise, the return of the product will not be accepted, and the product will be returned to you at your expense.

Returns within Turkey are free of charge and we will provide the information of the courier company specified for the return. For orders made outside of Turkey, charges for the return process will be covered by the customer. If your return request is reliable and all the conditions are met, it will be processed without any fees or liability.

Under the legal regulations of circumstances that are beyond the scope, individual pieces designed for special orders will not qualify for a return. For all our rings, which are made-to-order, we will not be accepting cancellation, returns or modifications after your order is finalized.